Since 2004, we have proudly continued to uphold our commitment to service- to our guests, to our team and to our community alike. We believe with hard work, professional performance and dedication to our core values, this will continue to be our cornerstone of success and that it speaks in magnitude as to who The Golden Hotel is and what our company stands for. This responsibility has allowed us to be a multi award-winning recipient through Choice Hotels International, as well as receiving the honor of several local awards including the 2011 Business of the Year through the Greater Golden Chamber of Commerce. We pride ourselves on exceeding expectations through attention to detail and world class customer service.
Who We Are
We are a team of hotel professionals whose goal is to go above and beyond the expectations of every guest, every time. We display a positive attitude and deliver exemplary service while providing superior accommodations and a memorable hospitality experience for our guests.
What We Believe
The secret to success is our people.
The future of our hotels, as well as the future of each employee, depends on how well we work together to satisfy our guests. This is the first priority of every member of our team. Our professional performance and positive attitude help us create the best possible environment for both employees and guests, which contribute to the overall success of our company.
How We Succeed
We create value for our guests through our delivery of exceptional service.
The prosperity of the company depends upon making sound decisions that balance guest delight, employee satisfaction and financial performance.
How We Behave
We demonstrate our beliefs every day through a commitment to our company values. These principles set the standard for how each employee is expected to interact with guests and each other.
- Exceed guest expectations every time.
- Provide a quality product that is unique and superior.
- Maintain the highest standard of conduct in all our actions.
- Work together to achieve our goals.
- Commit, in heart and mind, to serving others.
- Preserve positive relationships in all aspects of our business.
- Respect our work environment, ourselves, our team, our hotels and our guests.